Dial-A-Ride Service

What is Dial-A-Ride?
Dial-A-Ride is a door to door public transit service which operates very similar to a taxi cab.  Passengers must call the dispatching office and schedule a ride on one CTC's buses.  The service is open to any person in Clermont County.

Dial-A-Ride service is available
Monday thru Saturday 6:00AM to 6:00PM
 

Scheduling
To schedule a ride you can call UP TO 14 DAYS IN ADVANCE, trips are scheduled on a first come first serve basis.  The scheduling office is open from 6:30am to 5:30pm Monday thru Friday and 9:00am to 3:00pm on Saturday
 

Destinations
Passengers can be picked up anywhere in        Clermont County and taken to any destination in Clermont County.  If a passenger wishes to go out side Clermont County CTC can drop them off at a METRO bus stop, but CTC will not leave the county.
 

Riding CTC’s Dial-A-Ride Service

• The bus may arrive 15min before or after the scheduled pick up or drop off time
  
• The bus will wait 5 min at the pick up location
  
• Passengers who have a service animal may bring it on the bus
  
• The driver may help passengers on and off the bus and may help them secure their wheel chair, but under no circumstances will a driver enter a passenger’s home
  
• Passengers may bring up to 4 shopping bags on the bus, additional bags are $1.00 each

Dial-A-Ride Brochure (PDF)