No Show & Late Cancellation Policy
CTC takes this policy very seriously
read before your ride!
If a passenger needs to call and cancel a ride, they must call CTC at least 24 hours in advance. If a passenger fails to call in 24 hours in advance they will receive a warning. If they fail to call with 24 hours a second time within 30 days they will be suspended from riding for a period of no less than 30 days (1 month). If a passenger does not cancel 24 hours in advance because of an “extreme situation” they must call CTC, cases will be handled in a case by case basis.
A “No-Show” is defined as an event in which a passenger has previously scheduled a ride with CTC and fails to call CTC to cancel their ride and then fails to appear for their ride.
Late cancellations which are within 2 hours of the scheduled time will be treated as a “no show”
Passengers who fail to call and cancel and fail to appear for their scheduled ride in a timely manner will be given one verbal and one written warning. If the client fails to cancel and appear for another ride within 30 days of the warning, they will be suspended from riding for a period of no less than 30 days (1 month). If the client continues to “no show” the period which they are suspended maybe increased, this will be based on an individual evaluation of the riders history and the circumstances. If the “No-Show” is due to an extreme and/or extenuating circumstance the passenger must call CTC and each case will be dealt with on a case by case basis.
This policy is not applicable to Complimentary ADA Paratransit.
If you have questions about this policy please contact CTC.