No Show & Late Cancellation Policy

CTC takes this policy very seriously

read before your ride!

Cancellations

If a passenger needs to call and cancel a ride, they must call CTC at least 2 hours in advance.  If a passenger fails to call in 2 hours in advance, they will receive a “Late Cancellation.”  If they call under 2 hours a third (3rd) time within 30 days, they will receive a “NO SHOW.” If a passenger does not cancel 2 hrs in advance because of an “extreme situation,” they must call CTC. Cases will be handled in a case-by-case basis.

No-Shows

A “No-Show” is defined as an event in which a passenger has previously scheduled a ride with CTC and fails to call CTC to cancel their ride or fails to appear for their ride.

Three (3) late cancellations which are under 2 hours of the scheduled time will be treated as a “NO SHOW.”

Passengers who fail to call and cancel or fail to appear for their scheduled ride in a timely manner 3 times within 30 days, will be suspended from riding for a period of no less than 30 days (1 month).  If the client continues to “no show,” the period which they are suspended maybe increased. This will be based on an individual evaluation of the riders’ history and the circumstances.  If the “No-Show” is due to an extreme and/or extenuating circumstance, the passenger must call CTC and each case will be dealt with on a case by case basis.

This policy is not applicable to Complimentary ADA Paratransit.

If you have questions about this policy please contact CTC.