ADA Complaint

Accessibility
The Clermont Transportation Connection (CTC) is accessible to persons with disabilities.  All buses are equipped with wheelchair lifts or ramps that enable persons in wheelchairs or persons who cannot navigate steps to utilize our services.  Bus Operators are trained to assist riders in use of lifts, ramps and secure wheelchairs.  Passengers may travel with a respirator, concentrator and/or portable oxygen.  Service animals are welcome on board our vehicles and in our facilities.  Public information is available in alternative formats upon request.

ADA Complaints
If you have a complaint about the accessibility of our transit system or service or believe you have been discriminated against because of your disability, you can file a complaint.  Click to download the complaint procedures and complaint form.  Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident.  If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Any complaints received by CTC will be acknowledged within 10 days. Please contact us at 513-732-7433 option 2 or email us at ctcdirector@clermontcountyohio.gov.

Quejas de la ADA Si tiene una queja sobre la accesibilidad de nuestro sistema o servicio de tránsito o cree que ha sido discriminado debido a su discapacidad, puede presentar una queja. Haga clic para descargar los procedimientos de quejas y el formulario de quejas. Proporcione todos los hechos y circunstancias que rodean su problema o queja para que podamos investigar completamente el incidente. Si no puede completar una queja por escrito debido a una discapacidad o si se necesita información en otro idioma, podemos ayudarlo. Para obtener ayuda, llámenos al 513-732-7433, extensión

2. Cualquier queja recibida por C TC será reconocida dentro de los 10 días. Cornuníquese con nosotros al 513-732-7433 opción 2 0 envíenos un correo electrónico a ctcdirector@clermontcountyohio.gov.