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Complementary ADA Paratransit Service is available to CTC customers who have difficulty getting from their home to a bus stop on a Fixed, Shuttle, or Express route bus stop.

This service is door-to-door service. It IS designed to assist persons with disabilities in getting to their destination. The service is available 3/4 of a mile to either side of a Metro stop in Clermont County or a CTC fixed or express route.

Before you may use CTC’s Complementary ADA Paratransit Service, you must complete the following steps:

• Download and print a copy of the application form.  (Hard copies are also available upon request.) Please call 732-7433 (option #2) to request a copy be mailed to you.
• Fill out the application in its entirety, including the section for healthcare professionals. Incomplete applications will not be processed.
• Submit the application to CTC for review.  This may be done by mail or fax, CTC’s fax number is (513) 732-7490 and the mailing address is:

• Once the application has been submitted, CTC will review it and respond in writing to the applicant within 10 business days.  CTC may request that the customer comes to CTC for an interview. If this occurs, CTC will provide transportation free of charge.  Should the applicant be denied, they have the right to an appeals process. A copy of which is available upon request.
• Once an applicant has been approved to use the service, they will be required to come to CTC to receive an ID card.  This transportation may be provided free of charge.

Fares for Complementary ADA Paratransit Service are the same as CTC’s Dial-A-Ride Service

Complementary ADA Paratransit Application (PDF)