Non-Emergency Medical Transportation (NET)


What is Non-Emergency Medical Transportation (NET)?

Non-Emergency Medical Transportation or NET is available to persons on Medicaid.  The service provides transportation services to and from medical appointments.  The service is free of charge for those who are eligible.

Standard NET service is available Monday 6:00 AM to 6:00 PM
Saturday (Medicaid Dialysis Only) 6:00 AM to 6:00 PM


Scheduling

To schedule a ride YOU CAN CALL UP TO 14 DAYS IN ADVANCE.  All NET TRIPS  REQUIRE A 10 DAY NOTICE. Trips are scheduled on a first come first serve basis.  The scheduling office is open from 5:30 am to 6:30 pm Monday thru Friday (No Saturdays)

Dispatch Phone Number  –  513-732-7433  PRESS OPTION 2 FOR SCHEDULING.

New Customers

All first time Medicaid eligible customers requesting NET service must have their eligibility verified with the Clermont County Department of Jobs and Family Services (DJFS).  CTC contacts DJFS, but the verification process can take up to 72 hours.  Customers may schedule a ride before CTC receives the verification, but customers may only travel within Clermont County and may have to pay for their ride.    If a customer has Medicaid and moves from another county, they are required to switch the Medicaid registration with DJFS before CTC can provide any NET service.

Destinations

Passengers can be picked up anywhere in Clermont County and taken to any medical destination in Clermont County. Limited services are available to Hamilton County. Restrictions apply.
 

Riding CTC’s NET Service

  • The bus may arrive 15min before or after the scheduled pick-up or drop-off time.
  • The bus will wait 5 min at the pick-up location.
  • Passengers who have a service animal may bring it on the bus.
  • The driver may help passengers on and off the bus and may help them secure their wheelchair.
  • Under no circumstances will a driver enter a passenger’s home.
  • Drivers cannot sign clients out of medical facilities.
  • If you require assistance from another person, please let a dispatcher know when you schedule your trip and their transportation will be paid for by Medicaid. The assistant as well, must be registered with CTC.
  • Anyone having a medical procedure that requires being placed under anesthesia, must be accompanied by a registered adult.
  • DOT REGULATIONS state  NO OXYGEN TANKS ARE PERMITTED. Portable packs ONLY.


Non-Emergency Medical Transportation (NET)

While riding any CTC vehicle, passengers must abide by the following rules:


Children 12 & under must have be accompanied by Parent or Adult

No Eating or Drinking or Smoking

No Profanity

No Weapons

No Drugs or Alcohol

No Disruptive Behavior


CTC bus drivers have the authority to remove a passenger from the bus if they fail to follow these rules.  If a rider continues to violate these rules they may lose riding privileges.


REMEMBER THE DRIVER IS RESPONSIBLE FOR YOUR SAFETY AND OTHER MOTORISTS SAFETY


In the event of severe weather, CTC may close for safety. If this happens, information is submitted to all major broadcasting networks. You may also check our web site. 


Suggestions – Comments – Complaints

CTC is always looking for ways to provide its passengers with better service. If you have a suggestion, comment or complaint, please call CTC’s operations manager at 513.732.8060


This brochure is available in an alternative format. For information call 513.732.7433 Option 2


CTC is funded by a combination of:

  • Federal Grants
  • State of Ohio Grants
  • Local Contracts
  • The Board of Clermont County Commissioners
  • Passenger Fares


www.ctc.clermontcountyohio.gov