Non-Emergency Medical Transportation (NET)

What is Non-Emergency Medical Transportation (NET)?
Non-Emergency Medical Transportation or NET is available to persons on Medicaid.  The service provides transportation services to and from medical appointments.  The service is free of charge for those who are eligible.

Standard NET service is available Monday 6:00 AM to 6:00 PM                                                                                                    Saturday (Medicaid Dialysis Only) 6:00 AM to 6:00 PM

To schedule a ride YOU CAN CALL UP TO 14 DAYS IN ADVANCE.  Trips are scheduled on a first come first serve basis.  The scheduling office is open from 5:30 am to 6:30 pm Monday thru Friday (No Saturdays)

Dispatch Phone Number Press 2 to speak to a Dispatcher

New Customers
All first time Medicaid eligible customers requesting NET service must have their eligibility verified with the Clermont County Department of Jobs and Family Services (DJFS).  CTC contacts DJFS, but the verification process can take up to 72 hours.  Customers may schedule a ride before CTC receives the verification, but customers may only travel within Clermont County and may have to pay for their ride.  If a customer has been approved for services but does not use the service for ONE month, CTC is required to verify their Medicaid eligibility again before providing NET service.  If a customer has Medicaid and moves from another county, they are required to switch the Medicaid registration with DJFS before CTC can provide any NET service.

Passengers can be picked up anywhere in Clermont County and taken to any medical destination in Clermont County. Limited services are available to Hamilton & Brown County.

Riding CTC’s NET Service

    • The bus may arrive 15min before or after the scheduled pick-up or drop-off time.
    • The bus will wait 5 min at the pick-up location.
    • Passengers who have a service animal may bring it on the bus.
    • The driver may help passengers on and off the bus and may help them secure their wheelchair.
    • Under no circumstances will a driver enter a passenger’s home.
    • Drivers cannot sign clients out of medical facilities.
    • If you require assistance from another person, please let a dispatcher know when you schedule your trip and their transportation will be paid for by Medicaid. The assistant as well, must be registered with CTC.
    • Anyone having a medical procedure that requires being placed under anesthesia, must be accompanied by a registered adult.

 Non-Emergency Medical Transportation (NET)